How can I send files to be printed?

We accept print ready files through email or via our user-friendly web upload. We can also accept CD's or USB drives.


What is the maximum file size that can be uploaded on the web form?

The recommended file size that can be uploaded is 300mb. This file size and upload times may be impacted by your internet connection. If your file is larger than 300mb, please contact us for assistance.


Can I send a download link such as Dropbox, Hightail, etc?

We can do that for you, but we do charge for downloading and the turnaround time might be a bit longer as priority is given to files that are sent direct. Our user-friendly web upload is the best way to send files.


What file format should I send my work in?

We prefer print-ready flattened PDFs. Contact us if you have any other file format.


What are print-ready files?

PDF files are the accepted file format for uploading print-ready artwork. Print-ready files are commonly referred to as files that are ready to print and require no further adjustments prior to being printed.


What are the Uploaded File Submission Requirements?

Submissions uploaded should be a minimum of 300 DPI at 1:1 ratio (100%). Submissions that do not meet this standard may experience print errors or produce images that are fuzzy, pixilated or otherwise distorted. Submissions should be designed in industry-standard CMYK and uploaded with no embedded colour profile. (You may upload in RGB or some other standard if you choose, however, the colour will be converted and we are not responsible for any inaccuracy or colour shift that occurs as a result of the conversion). Spot colours are not supported and should be converted to CMYK. We are not responsible for uploaded content that do not meet these standards and result in printing errors.


All artwork design programs allow you to resize an image you are working on, but it's important to understand why simply resizing a low resolution image will not produce a true high resolution image. When you resize and make a low resolution image larger to meet the printing specifications of 300DPI, all you are really doing is stretching the image. Since high resolution images are based upon the number of pixels an image contains, resizing will not create new pixels, and will only make each pixel larger by stretching it. The only way to ensure picture perfect high quality printing of your photos and images is to start with a high resolution image.


What can't you copy or scan?

We abide by the Canadian Copyright laws.

We will not copy any intellectual property unless we have a written consent.


An example of a few items that are protected by copyright:

Books, Maps, Patterns, House Plans, Art, Professional Photos, Money, Legal Documents (passports, driver's licence, etc.)


Copyright is a set of rights relating to the reproduction of works. Only the copyright holder can copy a work, or authorize others to do these things. The copyright holder is often the creator (e.g. author, artist, musician).


Copyright is a form of intellectual property and is governed in Canada by the Copyright Act. In Canada, copyright protection happens automatically when a work is created, as long as the work is original, and created in Canada or in a country that is a member of the Berne Convention, Universal Copyright Convention or World Trade Organization (these three conventions cover almost every country in the world).


In Canada, there is no requirement that a work be registered or that the word "copyright," or the symbol ©, appear on the work. However, it is a good idea to use the universal symbol © on any works you create, as it serves as a reminder to others that the work is protected.


But if the copyright owner is easily identifiable and locatable, it can sometimes be easier to contact them directly as many copyright owners will give permission to academic users without requiring payment. Usually you will be able to identify the owner somewhere on the work by looking for the copyright symbol , which should have the copyright owner’s name next to it. You will often find this at the beginning of a book, at the side of a photograph or at the bottom of a webpage. Once you’ve located the owner, simply email or write to him/her, explaining how and why you want to use the work and requesting permission. The permission should be in writing, though an email will suffice. We can't rely on verbal permission because there is no documentary evidence to prove what was agreed to between you and the copyright owner.


Leave plenty of time for this process, since you can't control how quickly the copyright owner might respond.


Remember that copyright owners have the right to say no, charge a fee or impose conditions on the use of their work.

In addition, the Copyright Act creates criminal offences and imposes penalties which include, for indictable offences, fines of up to $1 million and imprisonment for a maximum of 5 years.